Zervgo Privacy Policy

1. Introduction

This Privacy Policy governs the collection, storage, processing, and protection of personal data by NATechsys Intelligent Systems Pvt. Ltd. for the Zervgo mobile application (Package Name: com.natechsys.homejands). By accessing or using Zervgo, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information necessary to deliver doorstep service booking and fulfillment:

• Account Profile Information: Full Name, Email Address, Mobile Phone Number, and Profile Photo.
• Location Data: Precise or approximate location data collected during active service requests (with user permission) to connect customers with nearby technicians and calculate dispatch distances.
• Service Booking Records: Service address, requested task category, date/time scheduling, and service notes.
• Technical & Device Data: Device model, operating system version, unique device identifiers, IP address, and crash log analytics.
• Financial & Payment Records: Payment transaction references and status (processed securely through PCI-DSS compliant gateways).

3. How We Use Your Information

• Facilitate doorstep service matching between customers and verified field technicians.
• Provide real-time order tracking and dispatch telemetry.
• Send essential transaction updates, SMS/Push notifications, and booking receipts.
• Verify worker KYC credentials and platform eligibility.
• Detect and prevent fraud, security breaches, or policy violations.
• Comply with applicable legal, statutory, and regulatory obligations.

4. Third-Party Services & Data Sharing

We do not sell your personal data. We disclose information only to authorized third-party service providers required for core app operation:

• Google Play Services & Firebase: Authentication, crash reporting, and push notifications.
• Google Maps API: Address geocoding and live distance telemetry.
• Payment Gateway Partners: PCI-DSS compliant payment processing.
• Legal & Regulatory Authorities: When required by court order or applicable law.

5. Data Security & Storage

We employ industry-standard encryption protocols (TLS/HTTPS in transit, AES encryption at rest) and strict access controls to safeguard your data against unauthorized access, loss, or alteration. Data is retained only as long as necessary to fulfill service functions or satisfy legal requirements.

6. Children's Privacy

Zervgo is not directed toward children under 13 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us for prompt deletion.

7. User Rights & Account Deletion Policy

In accordance with Google Play Developer Policies, users have the right to request access, correction, or permanent deletion of their account and associated personal data.

To permanently delete your Zervgo account and personal records, visit the official Zervgo Account Deletion Page or submit a request to jandsengineeringjs@gmail.com.

8. Contact Us

For questions or privacy inquiries regarding Zervgo, please reach out to: